We process your order as quickly as possible. All orders are fulfilled at our warehouse in Denmark within 1-3 business days. All customers paying by credit card, will, however, be subject to validation controls and AceZone reserves the right to delay an order if we consider further security control to be necessary. When your order is shipped, we will email you the tracking number of the package.

We do not deliver to PO boxes.

In case the delivery appears damaged, we ask you to receive it with reservation. If the contents are damaged, please contact customer service at support@acezone.io.

We offer free delivery to all of Europe and the US.

After your purchase and submitted delivery address, it is not possible to change your shipping address. The reason for this is that your order is immediately sent to our distribution centre and can no longer be changed in our system. Should it happen that your delivery can not be delivered at your submitted address, the purchase will be returned to the distribution centre.

AceZone is responsible for the risk of damaged deliveries during transportation until the point when you or someone appointed by you have taken physical possession of the goods.

At AceZone, we offer shipping of our products to Europe, United Kingdom, United States, Canada, Australia and New Zealand. Shipping charges may occur when shipping to the United Kingdom, Canada, Australia and New Zealand. If so, these freight charges will appear on your order prior to confirming it. Please see ‘Course of order’ in our terms and conditions.

For shipping to other countries than what our web shop supports please inquire at support@acezone.io.

Delivery to non-bridged islands may be subject to an additional freight fee and such fee will not appear on your order confirmation. In such cases, we will contact you directly with a revised freight quotation and ask you to reconfirm your order.

When ordering goods for delivery outside of the EU import duties and/or taxes according to national laws may be levied when the package arrives at the destination country. Unfortunately, we cannot predict the cost imposed on your order. You are responsible for paying all the associated import costs to the chosen country.

Last Modified: 06/11/2023