FAQ - General
AceZone headsets come with built-in advanced digital amplification, meaning the AUX connection doesn't provide a direct link to the speakers. This intricately designed system ensures that your gaming audio is optimized and uncompromized, providing you with unparalleled sound quality. Direct is technically feasible, the benefits might not align with the premium experience we've engineered into our headsets.
If you're not getting audio through your headset, don't worry – let's troubleshoot together. Here are a few common scenarios that might be causing the silence:
Loose Connections: Check if your headset's cables are securely plugged into both the headset and your device. Sometimes a simple reconnection can do the trick.
Audio Output Settings: Ensure your device's audio output settings are correctly configured to use your headset. You might need to manually select the headset as your audio output source.
Muted Sound: Double-check that your headset's volume isn't muted or set too low. This includes both the in-line controls on the headset and any software volume settings.
Software Updates: Make sure your device's operating system, drivers, and any associated gaming software are up to date. Outdated software can sometimes cause audio issues.
Broken Cables: Examine the cables for any visible damage. Sometimes, worn or damaged cables can lead to audio problems.
Audio Jack Issues: If you're using a wired headset, check the audio jack for any debris or dirt that might be affecting the connection.
Wireless Pairing: For wireless headsets, ensure that your headset is properly paired with your device via Dongle or Bluetooth, and that the connection is stable.
In-Game Settings: If the issue occurs while gaming, take a look at the in-game audio settings. It's possible that the game's settings are muting or redirecting the audio.
Try Another Device: To rule out headset issues, try connecting your headset to a different device. This can help determine if the problem is with the headset or the original device.
Remember, if you've tried these steps and you're still not getting audio, feel free to reach out to our dedicated customer support team. They're always here to assist you and get you back into the gaming groove!
If your microphone isn't picking up your voice, no worries – let's tackle this together. Here are a few common hiccups that might be silencing your mic:
Microphone Mute: Make sure your microphone isn't muted, either on the headset itself or in your device's audio settings.
App Permissions: For apps like voice chats or recording software, ensure that the microphone has been granted permission to access your device's microphone.
Audio Input Settings: Confirm that your device's audio input settings are properly configured to use your headset's microphone. You might need to manually select the headset as your microphone source.
Software Updates: Keep your device's operating system, audio drivers, and any relevant software up to date. Outdated software can occasionally cause microphone issues.
Physical Mic Check: Inspect the microphone on your headset for any debris or damage that could be blocking sound input.
Microphone Privacy Settings: Some operating systems have microphone privacy settings. Check if your microphone access is enabled.
App-Specific Issues: If the microphone works in some apps but not others, it could be app-specific settings causing the trouble.
Testing on Another Device: To rule out headset issues, try connecting your headset to a different device. This can help determine if the problem lies with the headset or the original device.
If these steps don't get your microphone back in action, don't hesitate to reach out to our dedicated customer support. They're here to assist you and ensure you're heard loud and clear in your gaming adventures!
A-Spire series: For the A-Spire headsets (both regular A-Spire and A-Spire Wireless) you will need to download our mobile app. Connect your headset to it. In the app you will find regular updates.
The same applies for the A-Blaze.
A-Rise: For the A-Rise headset you need to download a specific firmware updater.
Download firmware on our App & Software page.
A-Live is an event business model designed for large esports organizers and game publishers. It comes without buttons, making it ideal for plug-and-play. It also features an Admin Detection System with illuminated nodes for headset status indication. The A-Rise is made very similar to the A-Live and the perfect choice for professional or serious gamers.
You can purchase AceZone headphones directly from our website or authorized retailers such as Amazon and our gaming specialists. All our headphones come with a standard 2-year warranty that covers manufacturing defects and malfunctions in the EU, UK and Australia. In the US, Canada, New Zealand the warranty is 1-year.
In case you regret your purchase from AceZone.io, and the product sealing has not been broken, we offer a full 30-day money-back guarantee, valid from the date of delivery. The refund includes the total on your receipt only and does not include the cost of shipping the order back.
If you regret your purchase after breaking the seal, we will still honor your return request. The refund will reflect that the product can no longer be sold as new, and we will thus deduct EUR 50 from the total on your receipt, under the assumption that the product including the packaging is returned in mint condition and in full. If not, we will contact you concerning a further deduction from the refund.
To return a product delivered to you within the last 30 days:
1. Get in touch with us through our contact form, including the reason you want to return the headset, the name used at purchase, and the order
number (#xxxx).
2. Once we have accepted the return, package the AceZone product, including all packaging that may be included in a shipping box. Seal the shipping box with tape.
3. Book and print a return label (you may pick any courier which ships directly to our office address) and tape it securely to the face of the shipping package. Please address it to:
AceZone ApS
Nordre Fasanvej 113, 2nd floor
2000 Frederiksberg
Denmark
Att: AceZone
Phone: +45 31501800
Email: support@acezone.io
4. Hand in the package for return at your local return access point/shop
5. As soon as we have received and processed your return we will initiate the refund and you will be notified.
Please see more information about our 30-day return policy in our Warranty and Returns policy.
AceZone product page provides all details for each headset, including specifications and compatibility and platform support. It also includes the online manual for using AceZone headsets in detail. If you still need our support, please do not hesitate to contact us.
For optimal sound quality and voice pick-up for the boom mic on our A-Spire, you must ensure that the green microphone symbol on the boom arm microphone faces your mouth, and that the foam tip is securely in place.
See example here under "Optimal placement".
Yes, you can change the ear pads on the A-Blaze, A-Spire Wireless, and A-Rise. The regular A-Spire does not support interchangeable ear pads.
Yes. You can buy seperate ear pads here. If you have issues with your ear pads, please reach out to us at support@acezone.ioThe regular
NOTE: The wired A-Spire headset does not feature detachable ear pads.
To see which platforms our headsets are compatible with, please visit the product overview and check the Model Breakdown under Compatibility. You can also check the compatibility section on the product page of the specific product.
For a full technical comparison between our headsets, including sound profiles, features, and use cases, please visit the product overview page and refer to the AceZone Model Breakdown or our radar charts.
No, the microphones are not detachable on any of our headsets. Here's why:
AceZone headsets are built for uncompromising noise reduction. A detachable microphone would leave open space in the ear cup that disrupts the headset’s noise cancellation. That’s why our microphones are integrated directly into the design, ensuring maximum ANC performance and clear, noise-cancelled voice pickup during gameplay.
However, all models feature a flip-to-mute function. You can flip the mic up on all of our headsets.
Sidetone is a feature available on all AceZone headsets, that allows you to hear your own voice, by routing microphone input directly back into your ears to prevent you from speaking louder than necessary, and monitor whether your microphone is muted or not.
On the regular A-Spire, it can only be lowered or disabled via Windows settings [link to guide here].
On the A-Blaze, A-Spire Wireless and A-Rise, it can only be lowered or disabled via the AceZone iOS/Android app.
FAQ - A-blaze
You are not delusional - your PC is not broken. This is an intended feature; the technical name is 'Sidetone'.
When your ears are blocked (wearing a headset) your own voice perception changes drastically. This makes you change the level of your voice; and the change is very different from user to user. Some start to whisper [the mic has a hard time picking up speech], others start shouting [the neighbours will complain].
Sidetone is applied to aid your own voice perception and thereby help you speak at the right level.
On the A-Blaze, A-Spire Wireless and A-Rise it's possible to disable sidetone in the mobile app.
Dongle and headset is not connecting? The connection is easily restored in 6 steps.
1. Disconnect dongle from computer.
2. Power on headset.
3. Set headset in pairing mode: Hold ANC button until LEDs are flashing blue and red.
4. Connect dongle to computer.
5. Set the dongle in pairing mode: Hold the dongle button until the LED turns purple.
a. If the dongle LED starts flashing Red and Blue proceed to next step.
b. If the dongle LED turns white, unplug and reconnect dongle. LED wil flash Red and Blue.
6. Wait for devices to reconnect automatically.
NOTE: The connection can be lost if the dongle pairing has been activated by accident (holding the dongle button).
While using the dongle, make sure that your phone or other bluetooth connected devices are not playing audio. Even though you cannot hear the audio from the signals sent from the secondary device it will interfere with the dongle signal.
When pressing the play/pause button on the headset a command is sent to the computer via the dongle. If the audio is paused for a while (15 seconds) the connection is shut down to save power. The audio can be started again by pressing play on the computer.
No, the A-Blaze headset is optimised for one audio stream at a time. This is chosen to have the best possible dongle audio quality.
Yes, by using an adapter/phone charger for charging. Plugging USB into a computer will activate ‘Do not disturb’ and audio stream will go through USB cable and dongle connection will stop until USB is disconnected from computer.
USB-C Dongle Pairing:
Your AceZone wireless headset will automatically pair with the USB-C dongle when it’s inserted into your chosen device.
If the headset doesn’t pair automatically, hold the ANC button on your headset for 4 seconds, then plug the dongle into your device.
To unpair the dongle, hold the button on the dongle for 4 seconds.
Bluetooth Pairing:
To pair via Bluetooth, press and hold the ANC button on your headset for 4 seconds until it enters pairing mode.
Then connect to the headset through the Bluetooth menu on your preferred device.
To perform a factory reset on the A-Blaze:
- Turn the headset off.
- Press and hold down the power button for at least 15 seconds.
- You’ll hear a voice prompt saying that a factory reset has been made.
Please note that this will delete all saved Bluetooth connections from your headset, including your phone/PC and dongle. You should also delete the headset from your phone/PC's saved devices, and delete it from the AceZone app before pairing again.
You need to re-pair the headset and the dongle after a factory reset:
- Plug the dongle into your PC.
- Reset the dongle by holding down the button until the LED turns purple.
- Remove the dongle.
- Turn your headset on and make sure no cables are connected.
- Hold the Noise Cancelling mode button (right next to the power button) for 4 seconds to enable pairing mode.
- Plug the dongle back into your PC. The LED will blink blue/red.
- Pairing will happen automatically. You’ll hear a voice prompt saying “Dongle connected”. The dongle LED will turn blue when the pairing is done.
To update your A-Blaze headset search for AceZone Firmware Updater on the Microsoft Store (direct link), and download the app.
To update the headset:
- Make sure your headset is powered on, and that it is not connected to any Bluetooth devices (turn off Bluetooth on any devices the headset might be connected to).
- Disconnect your USB-C dongle if it is connected to your PC.
- Connect your headset via the USB-C cable to your PC.
- Open the Firmware Updater app.
- Select A-Blaze
- Click Update - wait for the update to finish before closing the firmware updater.
To update the dongle:
- Disconnect the headset from your PC.
- Connect the dongle to your PC.
- Open the Firmware Updater app.
- Select Dongle from the dropdown menu and click Update.
- If your dongle’s firmware version is below 2.11:
- Towards the end of the update, a window will appear asking you to disconnect the dongle, click OK and click “Yes” when the Windows permission window appears.
- If your dongle is on version 2.11 or above:
- No additional steps are needed.
- Wait for the update to finish before closing the firmware updater.
FAQ - A-Spire
At AceZone, our goal is to deliver the ultimate gaming immersion, and for that reason we advise against using our A-Spire and A-Rise headsets wirelessly for intense competitive gaming. While our A-Spire and A-Rise models do offer Bluetooth capabilities, it will introduce latency and compromise speaker sound quality. When the microphone is active, bluetooth only offers mono speaker sound.
Instead, use the A-Blaze or the A-Spire Wireless headset with the newest true wireless technology.
In order to uphold the exceptional performance standard we strive for with the A-Spire headset, the existing design doesn't provide an option to swap out the ear pads. However, this deliberate choice ensures that the ear pads are meticulously crafted from top-tier materials, guaranteeing both durability and prolonged usage.
For upkeep, we recommend gently cleaning the ear pads using a slightly damp cloth, while being cautious to avoid contact with the drivers or any of the headset's connection ports. This practice will help maintain the longevity and premium feel of your gaming experience.
The A-Blaze, A-Spire Wireless and A-Rise all feature interchangeable ear pads.
You are not delusional - your PC is not broken. This is an intended feature; the technical name is 'Sidetone'.
When your ears are blocked (wearing a headset) your own voice perception changes drastically. This makes you change the level of your voice; and the change is very different from user to user. Some start to whisper [the mic has a hard time picking up speech], others start shouting [the neighbours will complain].
Sidetone is applied to aid your own voice perception and thereby help you speak at the right level.
On the A-Blaze, A-Spire Wireless and A-Rise it's possible to disable sidetone in the mobile app.
You can purchase AceZone headphones directly from our website or authorized retailers such as Amazon and our gaming specialists. All our headphones come with a standard 2-year warranty that covers manufacturing defects and malfunctions in the EU, UK and Australia. In the US, Canada, New Zealand the warranty is 1-year.
The A-Spire is a wired gaming headset, but it also features Bluetooth 5.0 and a detachable cable, allowing for wireless use when listening to music or on the go. For gaming, the A-Spire is designed to be used wired
To factory reset your A-Spire headset, please follow the next steps:
- Disconnect all cables and Bluetooth devices from the headset.
- Turn off the headset, and wait for at least 35 seconds.
- Press and hold the power button until you hear a voice prompt saying "Bluetooth pairing".
- Let go of the power button, and wait 1 second, then hold down the Play/Pause button. After about 3 seconds, you’ll hear a voice prompt saying "factory reset complete".
Please note that this will delete all saved Bluetooth connections from your headset, including your phone/PC. You should also delete the headset from your phone/PC's saved devices, and delete it from the AceZone app before pairing again.
To update your A-Spire you must use the AceZone iOS/Android app (iOS App Store or Google Play Store). We recommend using an Android device to update the firmware if possible, as sometimes the iOS app will drop the update multiple times until it can be completed.
NOTE: if you have previously connected the headset to your phone, but are no longer able to, first delete the headset from your phone's saved devices in the Bluetooth settings.
The current firmware version for the A-Spire is 146.
- Make sure your headset is powered off and that no cables are connected.
- Make sure your phone's Bluetooth is enabled.
- Make sure your phone is connected to a Wi-Fi network.
- Press and hold down the power button to power the headset on and keep pressing until you hear the "pairing" voice prompt.
- Pair the headset to your phone as you would with any other Bluetooth device.
- Open the AceZone app on your phone, and tap the "+" button to add a new headset.
- Tap on "A-Spire". The app will show the headset, and you can tap the "Connect" button.
- If your headset’s firmware is out-of-date then you will be prompted to update it. Follow the on-screen app instructions to do so.
FAQ - A-Spire Wireless
Yes, the A-Spire Wireless gaming headset features interchangeable ear pads. You can buy seperate ear pads here. If you have issues with your ear pads, please reach out to us at support@acezone.io
You are not delusional - your PC is not broken. This is an intended feature; the technical name is 'Sidetone'.
When your ears are blocked (wearing a headset) your own voice perception changes drastically. This makes you change the level of your voice; and the change is very different from user to user. Some start to whisper [the mic has a hard time picking up speech], others start shouting [the neighbours will complain].
Sidetone is applied to aid your own voice perception and thereby help you speak at the right level.
On the A-Blaze, A-Spire Wireless and A-Rise it's possible to disable sidetone in the mobile app.
Dongle and headset is not connecting? The connection is easily restored in 6 steps.
1. Disconnect dongle from computer.
2. Power on headset.
3. Set headset in pairing mode: Hold ANC button until LEDs are flashing blue and red.
4. Connect dongle to computer.
5. Set the dongle in pairing mode: Hold the dongle button until the LED turns purple.
a. If the dongle LED starts flashing Red and Blue proceed to next step.
b. If the dongle LED turns white, unplug and reconnect dongle. LED wil flash Red and Blue.
6. Wait for devices to reconnect automatically.
NOTE: The connection can be lost if the dongle pairing has been activated by accident (holding the dongle button).
While using the dongle, make sure that your phone or other bluetooth connected devices are not playing audio. Even though you cannot hear the audio from the signals sent from the secondary device it will interfere with the dongle signal.
When pressing the play/pause button on the headset a command is sent to the computer via the dongle. If the audio is paused for a while (15 seconds) the connection is shut down to save power. The audio can be started again by pressing play on the computer.
No, the A-Spire Wireless headset is optimised for one audio stream at a time. This is chosen to have the best possible dongle audio quality.
Yes, by using an adapter/phone charger for charging. Plugging USB into a computer will activate ‘Do not disturb’ and audio stream will go through USB cable and dongle connection will stop until USB is disconnected from computer.
USB-C Dongle Pairing:
Your AceZone wireless headset will automatically pair with the USB-C dongle when it’s inserted into your chosen device.
If the headset doesn’t pair automatically, hold the ANC button on your headset for 4 seconds, then plug the dongle into your device.
To unpair the dongle, hold the button on the dongle for 4 seconds.
Bluetooth Pairing:
To pair via Bluetooth, press and hold the ANC button on your headset for 4 seconds until it enters pairing mode.
Then connect to the headset through the Bluetooth menu on your preferred device.
To perform a factory reset on the A-Spire Wireless:
- Turn the headset off.
- Press and hold the power button for at least 15 seconds.
- You’ll hear a voice prompt saying that a factory reset has been made.
Please note that this will delete all saved Bluetooth connections from your headset, including your phone/PC and dongle. You should also delete the headset from your phone/PC's saved devices, and delete it from the AceZone app before pairing again.
You need to re-pair the headset and the dongle after a factory reset:
- Plug the dongle into your PC.
- Reset the dongle by holding down the button until the LED turns purple.
- Remove the dongle.
- Turn your headset on and make sure no cables are connected.
- Hold the Noise Cancelling mode button (right next to the power button) for 4 seconds to enable pairing mode.
- Plug the dongle back into your PC. The LED will blink blue/red.
- Pairing will happen automatically. You’ll hear a voice prompt saying “Dongle connected”. The dongle LED will turn blue when the pairing is done.
To update your A-Spire Wireless headset search for AceZone Firmware Updater on the Microsoft Store (direct link), and download the app.
To update the headset:
- Make sure your headset is powered on, and that it is not connected to any Bluetooth devices (turn off Bluetooth on any devices the headset might be connected to).
- Disconnect your USB-C dongle if it is connected to your PC.
- Connect your headset via the USB-C cable to your PC.
- Open the Firmware Updater app.
- Select A-Spire Wireless
- Click Update - wait for the update to finish before closing the firmware updater.
To update the dongle:
- Disconnect the headset from your PC.
- Connect the dongle to your PC.
- Open the Firmware Updater app.
- Select Dongle from the dropdown menu and click Update.
- If your dongle’s firmware version is below 2.11:
- Towards the end of the update, a window will appear asking you to disconnect the dongle, click OK and click “Yes” when the Windows permission window appears.
- If your dongle is on version 2.11 or above:
- No additional steps are needed.
- Wait for the update to finish before closing the firmware updater.
FAQ - A-Rise
At AceZone, our goal is to deliver the ultimate gaming immersion, and for that reason we advise against using our A-Spire and A-Rise headsets wirelessly for intense competitive gaming. While our A-Spire and A-Rise models do offer Bluetooth capabilities, it will introduce latency and compromise speaker sound quality. When the microphone is active, bluetooth only offers mono speaker sound.
Instead, use the A-Blaze or the A-Spire Wireless headset with the newest true wireless technology.
You are not delusional - your PC is not broken. This is an intended feature; the technical name is 'Sidetone'.
When your ears are blocked (wearing a headset) your own voice perception changes drastically. This makes you change the level of your voice; and the change is very different from user to user. Some start to whisper [the mic has a hard time picking up speech], others start shouting [the neighbours will complain].
Sidetone is applied to aid your own voice perception and thereby help you speak at the right level.
On the A-Blaze, A-Spire Wireless and A-Rise it's possible to disable sidetone in the mobile app.
The A-Rise is a wired gaming headset, but it also features Bluetooth 5.1 and a detachable cable, allowing for wireless use when listening to music or on the go. For gaming, the A-Rise is designed to be used wired.